We’re excited to introduce Cate, our new AI-powered support agent, built to provide you with instant answers and guidance for your Extole program, anytime you need it.
What Can Cate Do?
Cate is here to help you get the most out of your programs by answering your technical and strategic questions, right inside the My.Extole platform. Cate is trained using our extensive documentation, support articles, and more to help you find information or troubleshoot issues in real time.
Here’s what you can do with Cate:
Get instant answers: Ask Cate questions about reporting, platform navigation, available integrations, optimization tips, and more.
Step-by-step guidance: Cate can walk you through complex processes or help you understand key features.
Access your support history: You can see tickets you’ve previously submitted directly from the portal.
Connect to real people: If you need more help, Cate can quickly connect you to our support team.
How to Use Cate
Find Cate: Click the pink chat icon in the bottom right corner of My.Extole (or this article).
Click Ask a Question: Type your Extole or referral-related question—Cate will instantly provide answers, resources, or guidance.
Follow along: Read Cate’s replies, links to documentation, and step-by-step instructions. You can also ask follow-up questions.
Need more help? If Cate can’t solve your issue, simply click the “talk to a person” button in the chat to reach our Support team.
What Can You Ask Cate?
Looking for inspiration? Here are just a few things you can ask:
What kind of report should I run to see how my creatives performed last month?
Can you walk me through how to set up an A/B test?
Are there any partners I can integrate with to reach more customers?
What are some optimizations I can make for more shares and conversions?
Cate is always learning and improving based on your questions and feedback. If you need additional help, you can always connect with our Support team directly through the chat, or by emailing [email protected].