Overview
The Failed Rewards report offers valuable insights into rewards that have encountered issues and failed to be delivered to participants in a specific program or campaign. By analyzing this report, you can identify which rewards have failed, the reasons behind these failures, and take necessary actions to address the issues. This data is crucial for ensuring a smooth reward fulfillment process and maintaining participant satisfaction.
How This Report Can Help You
Identify rewards that have failed to be delivered, enabling you to take corrective measures promptly.
Analyze the root causes of reward failures to prevent similar issues in the future.
Improve the overall participant experience by resolving reward delivery problems.
Ensure efficient management of reward suppliers and their respective reward types.
How to Run the Report
Choose the desired time range from the available options or specify a custom timeline to analyze.
Select the program label to focus on specific campaigns or assess data across all programs.
Further refine the results using advanced filters, such as reward supplier types and reward states.
Report Results
The Failed Rewards report provides a comprehensive list of rewards that have failed to be delivered in the selected program or campaign. The following fields are included in the report:
Reward Date: The date and time when the reward failure occurred.
Program: The program associated with the failed reward.
Campaign ID: Unique identifier of the campaign linked to the failed reward.
Campaign Name: The name of the campaign.
Reward Status: The status of the reward, indicating that it has failed (reward_failed).
Reward ID: Unique identifier for each failed reward.
Recipient Email: Email address of the participant who was supposed to receive the reward.
Recipient Person ID: Unique identifier of the participant who was supposed to receive the reward.
Recipient Partner User ID: Partner-specific identifier for the recipient (if applicable).
Partner Reward Supplier ID: Partner-specific identifier for the reward supplier (if applicable).
Reward Supplier ID: Unique identifier for the reward supplier.
Reward Supplier Name: The name of the reward supplier associated with the failed reward.
Reward Supplier Type: The type of reward supplier, such as TANGO_V2.
Face Value Type: The type of currency or value associated with the reward (e.g., USD).
Face Value: The amount or value of the reward.
By leveraging the data from the Failed Rewards report, you can efficiently resolve reward delivery issues, maintain participant satisfaction, and optimize your reward fulfillment processes to ensure seamless experiences for all participants.