This guide is for customers using Extole’s upgraded Flow Builder. If you’re using the legacy version, rewards are managed in the Assets → Rules section instead.
Overview
Choosing the right reward is key to driving engagement. To keep your program fresh and relevant, we recommend updating rewards regularly. This article covers how to replace an existing reward (of the same type) in your campaign.
Navigate to the Event with Rewards
Go to the Programs Page and click the Manage icon for your desired campaign, or from the Campaign Editor, select the Flow tab.
Locate the business event that includes your current reward:
You should see it under Actions on the rewardable event
Update the Reward
Click the existing reward to open its settings.
In the Reward section, select the updated reward from the available options.
Click Apply to save your changes.
Don’t see the reward you need? You’ll need to create it first. Refer to:
Prepare to Launch
Once your reward is updated, make sure your campaign is fully configured.
Helpful resources: